Professional Conflict Management
and Resolution Training
Practical skills and strategic vision to lead teams in situations of tension. Ideal for executives, managers, and professionals who want to transform conflict into an opportunity.
Designed for leaders who need
to manage conflict effectively
- Executives and managers who lead teams in complex or changing environments
- Middle managers and team leaders who want to improve their people management skills
- HR professionals who need to intervene in conflict resolution within the company
- Leaders seeking to strengthen their communication, negotiation, and leadership skills
Results from day one
Recognize the early warning signs and types of conflict before they escalate.
Develop empathy and communication skills to address and resolve disagreements.
Apply proven methods to reach effective and lasting agreements between parties.
Turn difficult situations into learning and growth opportunities for the whole team.
5 topics · Theory and practice
- Definition and types of conflict in the workplace
- Early warning signs of a conflict
- How conflicts can become opportunities for improvement
- Main types of conflicts that arise at work
- Most common causes of workplace conflicts
- Negative (and positive) consequences of inadequate or effective management
- Different profiles and conflict-coping styles
- Recognize your own style and that of others
- Adapt your approach based on the personalities involved
- Assertive communication and active listening techniques
- Basic mediation and negotiation methods
- Tools for managing emotions in difficult situations
- Strategies to anticipate and prevent conflicts within the team
- Executive coaching techniques for empathetic communication
- Importance of internal communication and clear guidelines
- Best practices for a positive and collaborative work environment
“Preventing conflicts in the company is almost more important than dealing with them once they have already appeared.”
Diego Antoñanzas · Conflict Management Trainer
Diego Antoñanzas:
expert in leadership and conflict resolution
Diego Antoñanzas is the ideal trainer for conflict management training because he combines solid executive experience in multinationals with a deeply human and practical vision of leadership and problem-solving. He has led teams in complex environments for more than 20 years, experiencing first-hand the challenges and dynamics that generate conflicts in organizations.
His approach is not purely theoretical: Diego provides concrete tools and proven techniques to address disagreements, foster empathy, and transform difficult situations into opportunities for growth and cohesion. His vision of conflict management and resolution is based on active listening, bridge-building, and the search for mutually beneficial solutions.
📄 Download the complete course program
All topics, objectives, methodology, and conditions in a document ready to present to your HR team.
Complete your team’s training
Do you want this course for your team?
Request a quote without obligation. Eligible for FUNDAE funding. Customized for your company.
Diego Antoñanzas de Toledo · Lepanto, 4 · 28013 Madrid · +34 912 994 649 · diego@diegoantonanzas.com · diegoantonanzas.com